SHIPPING
Processing Time:
Orders are typically processed within 3-5 business days. During peak times or holidays, processing may take a bit longer, but we will always keep you informed of any delays.
Shipping Rates and Delivery Times:
Domestic Shipping: We offer standard shipping within the United States. Delivery times are usually between 7-10 business days after your order has been processed.
Shipping Confirmation and Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier with your tracking number to file a claim.
RETURNS
Return Policy:
We want you to be completely satisfied with your purchase. If you are not happy with your item, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be unused, in the same condition that you received them, and in their original packaging.
Non-Returnable Items:
Digital downloads
Custom or personalized items
Return Process:
Contact us at info@bethelightcreativeco.com to initiate the return process.
Once your return is approved, we will provide you with return instructions.
Ship the item back to us in its original condition and packaging.
Upon receiving and inspecting the returned item, we will process your refund or exchange.
Refunds:
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that original shipping costs are non-refundable, and the cost of return shipping is the responsibility of the buyer.
Exchanges:
If you need to exchange an item for a different size or design, please contact us at info@bethelightcreativeco.com. We will guide you through the exchange process. The new item will be shipped once we receive and inspect the original item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@bethelightcreativeco.com with photos of the damage. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.